Metolius Terms of Service

Metolius LLC

Master Terms of Service Agreement for Software and Subscription Services

This Software Subscription Service (SaaS) Agreement (the “Agreement”), was updated as of June 6, 2020 (the “Effective Date”), is by and between Metolius LLC, a Colorado limited liability company (“Provider” or “Metolius”) and (“Client”).

WHEREAS, Metolius is the owner of a certain business development, course management, and data management platform, software, and related materials (the “App”), and

WHEREAS, Client wishes to use the Services to enhance the experience of both its customers and employees.

NOW, THEREFORE, in consideration of the mutual covenants, terms and conditions set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1. Definitions.

“Authorized User” means each of the individuals authorized to use the Services pursuant to Section 3.1 and the other terms and conditions of this Agreement. Authorized users include employees and other Representatives of Client.

Client Data” means, information, data and other content, in any form or medium, which is collected, downloaded or otherwise received, directly or indirectly from Client or an Authorized User by or through the Services. Client data includes, by way of example, usernames, user email addresses, and business data.

Client Systems” means the Client’s information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Client or through the use of third-party services.

“Documentation” means any manuals, instructions or other documents or materials that the Provider provides or makes available to Client in any form or medium and which describe the functionality, components, features or requirements of the Services or Provider Materials, including any aspect of the installation, configuration, integration, operation, use, support or maintenance thereof.

“Harmful Code” means any software, hardware or other technology, device or means, including any virus, worm, malware or other malicious computer code, the purpose or effect of which is to (a) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system or network or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality or use of any data Processed thereby, or (b) prevent Client or any Authorized User from accessing or using the Services or Provider Systems as intended by this Agreement.

“Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

“Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree or other requirement of any federal, state, local or foreign government or political subdivision thereof, or any arbitrator, court or tribunal of competent jurisdiction.

“Losses” means any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs or expenses of whatever kind, including reasonable attorneys’ fees and the costs of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers.

“Person” means an individual, corporation, partnership, joint venture, limited liability entity, governmental authority, unincorporated organization, trust, association or other entity.

“Personal Information” means does or can identify a specific individual or by or from which a specific individual may be identified, contacted or located.

“Process” means to take any action or perform any operation or set of operations that the SaaS Services are capable of taking or performing on any data, information or other content. “Processing” and “Processed” have correlative meanings.

“Provider Materials” means the Service Software, Specifications, Documentation and Provider Systems, the App and any and all other information, data, documents, materials, works and other content, devices, methods, processes, hardware, software and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans or reports, that are provided or used by Provider or any Subcontractor in connection with the Services or otherwise comprise or relate to the Services or Provider Systems.

“Provider Personnel” means all individuals involved in the performance of Services as employees, agents or independent contractors of Provider or any Subcontractor.

“Provider Systems” means the information technology infrastructure used by or on behalf of Provider in performing the Services, including all computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Provider or through the use of third-party services, including Google Cloud Platform.

“Representatives” means, with respect to a party, that party’s employees, officers, directors, consultants, agents, independent contractors, service providers, sublicensees, subcontractors, and legal advisors.

“Resultant Data” means information, data and other content that is derived by or through the Services from Processing Client Data and is sufficiently de-identified and/or aggregated that such Client Data cannot identified from the inspection or analysis of such information, data or content.

“Service Software” means the Provider software application or applications, including the App and related administrative dashboard, and any third-party or other software, and all new versions, updates, revisions, improvements and modifications of the foregoing, that Provider provides remote access to and use of as part of the Services.

“Specifications” means the specifications for the Services set forth in the relevant SOW.

SOW” shall mean any Statement of Work subordinate to and governed by the terms of this Agreement.

“Territory” means the worldwide.

“Third Party Materials” means materials and information, in any form or medium, including any open-source or other software, documents, data, content, specifications, products, equipment or components of or relating to the Services that are not proprietary to Provider.

2. Services.

  1. Services. Subject to and conditioned on Client’s and its Authorized Users’ compliance with the terms and conditions of this Agreement, and acceptance of any terms and conditions required to access and use the Third Party Materials which are provided on Exhibit A, during the Term, Provider shall use commercially reasonable efforts to provide to Client the services described in the attached SOW and this Agreement, and to provide to its Authorized Users the services described in the attached SOW and this Agreement, in accordance with the Specifications and terms and conditions hereof, including to host, manage, operate and maintain the Service Software for remote electronic access and use by Client and its Authorized Users (collectively, the “Services”) in substantial conformity with the Specifications.
  2. Service and System Control. Except as otherwise expressly provided in this Agreement, as between the parties that Provider has and will retain sole control over the operation, provision, maintenance and management of the Services and Provider Materials, including the: (i) Provider Systems; (ii) selection, deployment, modification and replacement of the Service Software; and (ii) performance of Service maintenance, upgrades, corrections and repairs; and
  3. Changes. Provider reserves the right, in its sole discretion, to make any changes to the Services and Provider Materials that it deems necessary or useful to: (a) maintain or enhance (i) the quality or delivery of Provider’s services to its customers, (ii) the competitive strength of or market for Provider’s services or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable Law. Without limiting the foregoing, either party may, at any time during the Term, request in writing changes to the Services by submitting a change order (a “Change Order”) to the relevant SOW. The parties shall evaluate and, if agreed, implement all such requested changes in accordance with the change procedure set forth in the Change Order.
  4. Subcontractors. Provider may from time to time in its discretion engage third parties to perform Services (each, a “Subcontractor“).

3. Authorization and Client Restrictions.

  1. Authorization. Subject to and conditioned on Client’s payment of the Fees and compliance and performance in accordance with all other terms and conditions of this Agreement, Provider hereby authorizes Client to access and use, solely in the Territory and during the Term, the Services and such Provider Materials as Provider may supply or make available to Client by and through Authorized Users in accordance with the Specifications, and the conditions and limitations set forth in this Agreement and Metolius’ Terms Service. This authorization is non-exclusive.
  2. Reservation of Rights. Nothing in this Agreement grants any right, title or interest in or to (including any license under) any Intellectual Property Rights in or relating to, the Services, Provider Materials or Third Party Materials, whether expressly, by implication, estoppel or otherwise. All right, title and interest in and to the Services, the Provider Materials and the Third Party Materials are and will remain with Provider and the respective rights holders in the Third Party Materials.
  3. Exclusive Provider. During the Term, Provider shall be the exclusive provider of the Services, or any similar services, to Client.
  4. Authorization Limitations and Restrictions. Client shall not, and shall not permit any other Person to, access or use the Services or Provider Materials except as expressly permitted by this Agreement and, in the case of Third-Party Materials, the applicable third-party license agreement. For purposes of clarity and without limiting the generality of the foregoing, Client shall not, except as this Agreement expressly permits:
    1. copy, modify or create derivative works or improvements of the Services or Provider Materials;
    2. rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available any Services or Provider Materials to any Person, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud or other technology or service;
    3. reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the Services or Provider Materials, in whole or in part;
    4. bypass or breach any security device or protection used by the Services or Provider Materials or access or use the Services or Provider Materials other than by an Authorized User through the use of his or her own then valid Access Credentials;
    5. input, upload, transmit or otherwise provide to or through the Services or Provider Systems, any information or materials that are unlawful or injurious, or contain, transmit or activate any Harmful Code;
    6. damage, destroy, disrupt, disable, impair, interfere with or otherwise impede or harm in any manner the Services, Provider Systems or Provider’s provision of services to any third party, in whole or in part;
    7. remove, delete, alter or obscure any trademarks, Specifications, Documentation, EULA, warranties or disclaimers, or any copyright, trademark, patent or other intellectual property or proprietary rights notices from any Services or Provider Materials, including any copy thereof;
    8. access or use the Services or Provider Materials in any manner or for any purpose that infringes, misappropriates or otherwise violates any Intellectual Property Right or other right of any third party; or
    9. access or use the Services or Provider Materials for purposes of competitive analysis of the Services or Provider Materials, the development, provision or use of a competing software service or product or any other purpose that is to the Provider’s detriment or commercial disadvantage.

4. Security.

  1. Provider Systems and Security Obligations. Provider will employ security measures in accordance with applicable industry practice. Client acknowledges that no security measures, regardless of stringency, are capable of offering absolute security to the Provider Systems, and as such the Provider Systems may be subject to breach beyond the control of Provider.

5. Service Availability.

  1. Service Availability. Subject to the terms and conditions of this Agreement, Provider will use commercially reasonable efforts to ensure that the Services are available during the Term. Client acknowledges that the Services will not be considered unavailable due to any: (a) act or omission by Client or any Authorized User; (b) Client failure; (c) Client’s or its Authorized User’s Internet connectivity; (d) Force Majeure Event; (e) failure, interruption, outage or other problem with any software, hardware, system, network, facility or other matter not supplied by Provider pursuant to this Agreement; (f) Scheduled Downtime; or (g) disabling, suspension or termination of the Services pursuant to Section 9 of this Agreement.
  2. Scheduled Downtime. Provider will use commercially reasonable efforts to; (a) schedule downtime for routine maintenance of the Services outside of normal business hours, and (b) give Client at least 24 hours prior notice of all scheduled outages of the Hosted Services (“Scheduled Downtime”).
  3. Service Support. The Services include Provider’s standard customer support services (“Support Services”) in accordance with the Provider service support schedule as defined in the SOW (the “Support Schedule”). Provider may amend the Support Schedule from time to time in its sole discretion.

6. Fees & Payment Terms.

  1. Fees. Client shall pay Provider the fees set forth in the applicable SOW (“Fees”) in accordance with this Section
  2. Reimbursable Expenses. Client shall reimburse Provider for all pre-approved out-of-pocket expenses incurred by Provider in connection with performing the Services (“Reimbursable Expenses”), if any, as described in the applicable SOW.
  3. Taxes. All Fees and other amounts payable by Client under this Agreement are exclusive of taxes and similar assessments. Client is responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state or local governmental or regulatory authority on any amounts payable by Client hereunder, other than any taxes imposed on Provider’s income.
  4. Payment. Client shall make all payments to the address or account specified in the SOW or such other address or account as Provider may specify in writing from time to time. In the event that a SOW does not provide a timeframe of date of payment, Client will be invoiced on a monthly basis. Client shall pay all Fees and Reimbursable Expenses within 30 days after the date of the invoice therefor, as described in the applicable statement of work. Client shall make all payments hereunder in US dollars by check, made payable to Metolius LLC.
  5. Late Payment. If Client fails to make any payment when due then, in addition to all other remedies that may be available:
    1. Provider may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable Law;
    2. Client shall reimburse Provider for all costs incurred by Provider in collecting any late payments or interest, including attorneys’ fees, court costs and collection agency fees; and
    3. if such failure continues for 30 days following written notice thereof, Provider may suspend performance of the Services until all past due amounts and interest thereon have been paid, without incurring any obligation or liability to Client or any other Person by reason of such suspension.

7. Intellectual Property Rights

  1. Services and Provider Materials. All right, title and interest in and to the Services and Provider Materials, including all Intellectual Property Rights therein, are and will remain with Provider and the respective rights holders in the Third-Party Materials. Client has no right, license or authorization with respect to any of the Services or Provider Materials (including Third-Party Materials) except as expressly set forth in Section 3.1 or the applicable third-party license, in each case subject to Section 3.3 All other rights in and to the Services and Provider Materials (including Third-Party Materials) are expressly reserved by Provider and the respective third-party licensors.
  2. Consent to Use Client Data. Client shall own all right, title, and interest in and to the Client Data. Client hereby irrevocably grants all such rights and permissions in or relating to Client Data: (a) to Provider, its Subcontractors and the Provider Personnel as are necessary or useful to perform the Services; and (b) to Provider as are necessary or useful to enforce this Agreement and exercise its rights and perform its hereunder; (c) to Provider for the purpose of producing Resultant Data. Upon Termination in accordance Section 9 herein, and upon Client’s request, Provider shall make available a copy of all Client Data currently stored by Provider within Ninety (90) days.
  3. Consent to Use of Client Trademarks. Client hereby grants to Provider a non-exclusive, worldwide, fully paid up, royalty free license during the Term to use of any Trademarks of the Client or its Affiliates, to the extent that such use is necessary to provide the Services to Client in accordance with the Specifications.

8. Confidentiality.

  1. Confidential Information. In connection with this Agreement, each party (as the “Disclosing Party”) may disclose or make available Confidential Information to the other party (as the “Receiving Party”). Subject to Section 8.2, “Confidential Information” means information in any form or medium (whether oral, written, electronic or other) that the Disclosing Party considers confidential or proprietary, including information consisting of or relating to the Disclosing Party’s technology, trade secrets, know-how, business operations, plans, strategies, customers, and pricing, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations, in each case whether or not marked, designated or otherwise identified as “confidential”. Without limiting the foregoing: all Provider Materials are the Confidential Information of Provider and the financial terms of this Agreement are the Confidential Information of each of the parties.
  2. Exclusions. Confidential Information does not include information that the Receiving Party can demonstrate by written or other documentary records: (a) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with this Agreement; (b) was or becomes generally known by the public other than by the Receiving Party’s or any of its Representatives’ noncompliance with this Agreement; (c) was or is received by the Receiving Party on a non-confidential basis from a third party that, to the Receiving Party’s knowledge, was not or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or (d) the Receiving Party can demonstrate by written or other documentary records was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.
  3. Protection of Confidential Information. As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party shall:
    1. not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with this Agreement;
    2. except as may be permitted by and subject to its compliance with Section 8.4, not disclose or permit access to Confidential Information other than to its Representatives who: (i) need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with this Agreement; (ii) have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 8.3; and (iii) are bound by confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 8.3;
    3. safeguard the Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care; and
    4. ensure its Representatives’ compliance with, and be responsible and liable for any of its Representatives’ non-compliance with, the terms of this Section 8.
  4. Compelled Disclosures. If the Receiving Party or any of its Representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall: (a) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights under Section 8.3; and (b) provide reasonable assistance to the Disclosing Party in opposing such disclosure or seeking a protective order or other limitations on disclosure. If the Disclosing Party waives compliance or, after providing the notice and assistance required under this Section 8.4, the Receiving Party remains required by Law to disclose any Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that the Receiving Party is legally required to disclose.

9. Term and Termination.

  1. Term. The term of this Agreement commences as of the Effective Date and, unless terminated earlier pursuant any of the Agreement’s express provisions, will continue in effect until one (1) year from such date (the “Initial Term”).
  2. Renewal. This Agreement will automatically renew for additional successive six (6) month terms unless earlier terminated pursuant to this Agreement’s express provisions or either party gives the other party written notice of non-renewal at least 90 days prior to the expiration of the then-current term (each a “Renewal Term” and, collectively, together with the Initial Term, the “Term”).
    1. If the period of performance under any SOW extends beyond the expiration of the Term, the Term shall be extended until the completion of performance under such SOW, and only as it relates such SOW.  
  3. Termination. In addition to any other express termination right set forth elsewhere in this Agreement:
    1. Provider may terminate this Agreement, effective on written notice to Client, if Client: (i) fails to pay any amount when due hereunder, and such failure continues more than 30 days after Provider’s delivery of written notice thereof; or (ii) breaches any of its obligations under Section 3.3 (Use Limitations and Restrictions).
    2. either party may terminate this Agreement, effective on written notice to the other party, if the other party breaches this Agreement, and such breach: (i) is incapable of cure; or (ii) being capable of cure, remains uncured 30 days after the non-breaching party provides the breaching party with written notice of such breach; and
    3. either party may terminate this Agreement, effective immediately upon written notice to the other party, if the other party: (i) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (ii) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency Law; (iii) makes or seeks to make a general assignment for the benefit of its creditors; (iv) applies for or has appointed a receiver, trustee, custodian or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business; or (v) breaches any of its obligations under Section 8 (Confidentiality).
  4. Effect of Expiration or Termination. Upon any expiration or termination of this Agreement, except as expressly otherwise provided in this Agreement:
    1. all rights, licenses, consents and authorizations granted by either party to the other hereunder will immediately terminate;
    2. Provider shall immediately cease all use of any Client Data or Client’s Confidential, provided that, for clarity, Provider’s obligations under this Section 9.4(b) do not apply to any Resultant Data;
    3. Client shall immediately cease all use of any Services or Provider Materials and promptly return to Provider, or at Provider’s written request destroy, all documents and tangible materials containing, reflecting, incorporating or based on any Provider Materials or Provider’s Confidential Information;
    4. Provider may disable all Client and Authorized User access to the Hosted Services and Provider Materials; and
    5. Upon the reasonable request of Client, Provider shall act reasonably and in cooperation with the Client to assist the Client in migrating to an alternate service provider, as designated by the Client and at the Client’s sole cost and expense. The foregoing obligation shall survive the termination of this Agreement for a period of 30 days.
  5. Surviving Terms. The provisions set forth in the following sections, and any other right or obligation of the parties in this Agreement that, by its nature, should survive termination or expiration of this Agreement, will survive any expiration or termination of this Agreement: Section 3.3Section 8Section 9.4, this Section 9.5Section 10Section 11Section 12 and Section 14.

10. Representations and Warranties.

  1. Mutual Representations and Warranties. Each party represents and warrants to the other party that:
    1. it is duly organized, validly existing and in good standing as a corporation or other entity under the Laws of the jurisdiction of its incorporation or other organization;
    2. it has the full right, power and authority to enter into and perform its obligations and grant the rights, licenses, consents and authorizations it grants or is required to grant under this Agreement;
    3. the execution of this Agreement by its representative whose signature is set forth at the end of this Agreement has been duly authorized by all necessary corporate or organizational action of such party; and
    4. when executed and delivered by both parties, this Agreement will constitute the legal, valid and binding obligation of such party, enforceable against such party in accordance with its terms.
  2. Additional Provider Representations, Warranties and Covenants. Provider represents, warrants and covenants to Client that Provider will perform the Services using personnel of required skill, experience and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and will devote adequate resources to meet its obligations under this Agreement.
  3. Additional Client Representations, Warranties and Covenants. Client represents, warrants and covenants to Provider that:
    1. Client owns or otherwise has and will have the necessary rights and consents in and relating to the Client Data so that, as received by Provider and Processed in accordance with this Agreement, they do not and will not infringe, misappropriate or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law.
  4. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN SECTION 10.1, SECTION 10.2 AND SECTION 10.3, ALL SERVICES AND PROVIDER MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND PROVIDER HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHER, AND PROVIDER SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, PROVIDER MAKES NO WARRANTY OF ANY KIND THAT THE SERVICES OR PROVIDER MATERIALS, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET CLIENT’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM OR OTHER SERVICES EXCEPT IF AND TO THE EXTENT EXPRESSLY SET FORTH IN THE SPECIFICATIONS, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE OR ERROR FREE. ALL THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND ANY REPRESENTATION OR WARRANTY OF OR CONCERNING ANY THIRD PARTY MATERIALS IS STRICTLY BETWEEN CLIENT AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF THE THIRD-PARTY MATERIALS.

11. Indemnification.

  1. Provider Indemnification. Provider shall indemnify, defend and hold harmless Client and Client’s officers, directors, employees, and agents, (each, a “Client Indemnitee“) from and against any and all Losses incurred by such Client Indemnitee arising out of or relating to any claim, suit, action or proceeding (each, an “Action”) by a third party (other than an Affiliate of a Client Indemnitee) to the extent that such Losses arise from any allegation in such Action that Client’s or an Authorized User’s use of the Services (excluding Client Data and Third Party Materials) in compliance with this Agreement (including the Specifications) infringes a U.S. Intellectual Property Right. The foregoing obligation does not apply to any Action or Losses arising out of or relating to any:
    1. access to or use of the Services or Provider Materials in combination with any hardware, system, software, network or other materials or service not provided or authorized in the Specifications or otherwise in writing by Provider;
    2. modification of the Services or Provider Materials other than: (i) by or on behalf of Provider; or (ii) with Provider’s written approval in accordance with Provider’s written specification;
  2. Client Indemnification. Client shall indemnify, defend and hold harmless Provider and its Subcontractors and Affiliates, and each of its and their respective officers, directors, employees, agents, successors and assigns (each, a “Provider Indemnitee”) from and against any and all Losses incurred by such Provider Indemnitee in connection with any Action by a third party (other than an Affiliate of a Provider Indemnitee) to the extent that such Losses arise out of or relate to any:
    1. Client Data, including any Processing of Client Data by or on behalf of Provider in accordance with this Agreement;
    2. any other materials or information (including any documents, data, specifications, software, content or technology) provided by or on behalf of Client or any Authorized User, including Provider’s compliance with any specifications or directions provided by or on behalf of Client or any Authorized User to the extent prepared without any contribution by Provider;
    3. allegation of facts that, if true, would constitute Client’s breach of any of its representations, warranties, covenants or obligations under this Agreement.

THIS SECTION 11 SETS FORTH CLIENT’S SOLE REMEDIES AND PROVIDER’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED OR ALLEGED CLAIMS THAT THIS AGREEMENT OR ANY SUBJECT MATTER HEREOF (INCLUDING THE SERVICES AND PROVIDER MATERIALS) INFRINGES, MISAPPROPRIATES OR OTHERWISE VIOLATES ANY THIRD PARTY INTELLECTUAL PROPERTY RIGHT.

12. Limitations of Liability.

  1. EXCLUSION OF DAMAGES. IN NO EVENT WILL PROVIDER OR ANY OF ITS LICENSORS, SERVICE PROVIDERS OR SUPPLIERS BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, FOR ANY: (a) LOSS OF PRODUCTION, USE, BUSINESS, REVENUE OR PROFIT OR DIMINUTION IN VALUE; (b) IMPAIRMENT, INABILITY TO USE OR LOSS, INTERRUPTION OR DELAY OF THE SERVICES, (c) LOSS, DAMAGE, CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY, OR (d) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER SUCH PERSONS WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
  2. CAP ON MONETARY LIABILITY. IN NO EVENT WILL THE AGGREGATE LIABILITY OF PROVIDER UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, EXCEED THE AMOUNT DUE AND ACTUALLY PAID TO PROVIDER UNDER THE TERMS OF THIS AGREEMENT AND ANY APPLICABLE SOW DURING THE 12 MONTH PERIOD IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO SUCH LIABILITY. THE FOREGOING LIMITATION APPLIES NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

13. Force Majeure.

  1. No Breach or Default. In no event will either party be liable or responsible to the other party, or be deemed to have defaulted under or breached this  Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, when and to the extent such failure or delay is caused by any circumstances beyond such party’s reasonable control (a “Force Majeure Event”), including acts of God, epidemic or pandemic, flood, fire, earthquake or explosion, war, terrorism, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the date of this Agreement, national or regional emergency, strikes, labor stoppages or slowdowns or other industrial disturbances, passage of Law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation, or any other similarly disruptive event, whether or not of like character to those described above. Either party may terminate this Agreement if a Force Majeure continues substantially uninterrupted for a period of 30 days or more.

14. Miscellaneaous.

  1. Relationship of the Parties. The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.
  2. Notices. All notices, requests, consents, claims, demands, waivers and other communications under this Agreement have binding legal effect only if in writing and addressed to a party as follows (or to such other address or such other person that such party may designate from time to time in accordance with this Section 14.2):
    1. If to Provider: Metolius LLC ATTN: Ross Liggett 2601 S Lemay Ave. Suite 7203 Fort Collins, CO 80525 Ross.liggett@metoliusgolf.com   With a copy (which shall not be considered notice) to: Michael Best & Friedrich, LP ATTN: Tim Simmons 8300 Arista Place, Suite 300 Broomfield, CO 80021 tdsimmons@michaelbest.com
    2. If to Client: [CLIENT ADDRESS]  [E-mail:           [NOTICES CONTACT’S E-MAIL ADDRESS]] Attention:         [NAME AND TITLE OF OFFICER TO RECEIVE NOTICES]
    3. Notices sent in accordance with this Section 14.2 will be deemed effectively given: (a) when received, if delivered by hand, with signed confirmation of receipt; (b) when received, if sent by a nationally recognized overnight courier, signature required; (c) when sent, if by e-mail, (with confirmation of transmission), if sent during the addressee’s normal business hours, and on the next business day, if sent after the addressee’s normal business hours; and (d) on the 5th day after the date mailed by certified or registered mail, return receipt requested, postage prepaid.
  3. Interpretation. For purposes of this Agreement: (a) the words “include,” “includes” and “including” are deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; (c) the words “herein,” “hereof,” “hereby,” “hereto” and “hereunder” refer to this Agreement as a whole; (d) words denoting the singular have a comparable meaning when used in the plural, and vice-versa; and (e) words denoting any gender include all genders. Unless the context otherwise requires, references in this Agreement: (x) to sections, exhibits, schedules, attachments and appendices mean the sections of, and exhibits, schedules, attachments and appendices attached to, this Agreement; (y) to an agreement, instrument or other document means such agreement, instrument or other document as amended, supplemented and modified from time to time to the extent permitted by the provisions thereof; and (z) to a statute means such statute as amended from time to time and includes any successor legislation thereto and any regulations promulgated thereunder. The parties intend this Agreement to be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The exhibits, schedules, attachments and appendices referred to herein are an integral part of this Agreement to the same extent as if they were set forth verbatim herein.
  4. Headings. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.
  5. Entire Agreement. This Agreement, together with any SOW, constitutes the sole and entire agreement of the parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in the body of this Agreement, the related SOWs, the following order of precedence governs: (a) first, this Agreement, excluding its exhibits, schedules, attachments and appendices; and (b) second, the SOWs.
  6. Assignment. Neither party may assign or otherwise transfer its rights or obligations under this agreement without first acquiring the written consent of the other party. For purposes of the preceding sentence, and without limiting its generality, any merger, consolidation, sale, or reorganization involving either party (regardless of whether such party is a surviving or disappearing entity) will be deemed to be a transfer of rights for which consent has been granted. Any purported assignment, delegation or transfer in violation of this Section 14.6 is void. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective permitted successors and assigns.
  7. No Third-party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their respective permitted successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other Person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.
  8. Amendment and Modification; Waiver. No amendment to or modification of this Agreement is effective unless it is in writing and signed by an authorized representative of each party. No waiver by any party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from this Agreement shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
  9. Severability. If any provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal or unenforceable, the parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
  10.  Governing Law; Submission to Jurisdiction. This Agreement is governed by and construed in accordance with the internal laws of the State of Colorado without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of Colorado. Any legal suit, action or proceeding arising out of or related to this Agreement or the licenses granted hereunder may be instituted exclusively in the federal courts of the United States or the courts of the State of Colorado in each case located in the city and County of Larimer, and each party irrevocably submits to the jurisdiction of such courts in any such suit, action or proceeding. Service of process, summons, notice or other document by mail to such party’s address set forth herein shall be effective service of process for any suit, action or other proceeding brought in any such court.
  11.  Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. A signed copy of this Agreement delivered by facsimile, e-mail or other means of electronic transmission is deemed to have the same legal effect as delivery of an original signed copy of this Agreement.
 

FOR CALIFORNIA CONSUMERS

If you are a California Consumer, Metolius LLC’s Privacy Notice for California Residents applies to you.

INFORMATION WE MAY COLLECT

  1. Information You Provide to Us.

Information of this type (“Personal Data”) is information that can be used to personally identify You. This information includes:

Registration Information. When you sign up for an account or use the Services, you give us your name, email address, phone number, credit card information, and any other information deemed relevant. If you decide to sign up for the Services through your place of business or through a third party account, we will also get basic information from that third party profile, which may include like your name, gender, profile photo, and contacts.

Linked Information. When you link your internal Point-of-Sale, Accounting, Social Media management, or other systems to the Services, you are giving us access to all of the data contained on those systems, which may include financial and location data.

Payment Method. If you add a credit card or payment method to your account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Content. If you choose to post a review or other content to our Service, we will receive the contents of that post and any other information you choose to provide.

  1. Information We Collect When You Use the Website.

As is true of most websites, we automatically collect certain information when you visit our Website. Information of this type (“Traffic Data”) is anonymous information that does not personally identify you but is helpful for us to improve the business performance and user experience of the Website.

This information includes:

Location information. This is the geographic area where you use your computer and mobile devices (as indicated by an Internet Protocol “IP” address or similar identifier) when interacting with our Website, software, and/or Services. We may collect precise location data from your device when the app is running in the foreground or background. If you label certain locations, such as “home” or “work,” we receive that information too. Your location information is necessary in order for us to provide the Services.

Log data. As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our Website, software, and/or Services and record it in log files. This log data may include the IP address, browser type and settings, the date and time of use, information about browser configuration, language preferences, and cookie data.

Usage information. This is information about the Website or Services you use and how you use them. We may also obtain data from our third-party partners and service providers to analyze how users use our Website and Services. For example, we will know how many users access a specific page on the Website and which links they clicked on. We use this aggregated information to better understand and optimize the Website.

Device information. These are data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), the application installations, operating system, phone carrier and manufacturer, mobile advertising identifiers, push notification tokens, as well as unique device identifiers for devices that are using our software.

Cookies. Data obtained from cookies are described in the section titled Cookie and Traffic Data below.

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites. We are not responsible for their privacy practices or information collected. We encourage you to learn about the privacy policies of those organizations when you visit those sites.

 

HOW DOES METOLIUS USE MY PERSONAL DATA?

We use, process, and store your information as necessary to perform our contract with you and for our legitimate business interests, including:

  • to help us administer our Website and Services, authenticate users for security purposes, provide personalized user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Website or Services.
  • to communicate with you about your use of our Website, product announcements, and software updates, as well as respond to your requests for assistance, including providing account verification support if you’re having difficulty accessing your account.
  • to send you direct marketing emails and special offers through our Website or email, from which you can unsubscribe at any time. For more information, please see the section entitled, “How do email communications work?” If you are located in the European Economic Area, we will only send you marketing information if you consent to us doing so at the time you create your account or any point thereafter.
  • to display user content and information associated with your account and make sure it is available to you when you use our Services.
  • To administer the course and other information related to the data you have entered in order to serve you and connect you with related services.

COOKIE AND TRAFFIC DATA

Some content or applications, including advertisements, on the Website may be served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. By using this service we are able (for example) to see how many people visited a given page or clicked on a given link. This information helps us optimize the performance of the Website.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION.

IS MY PERSONAL DATA KEPT CONFIDENTIAL?

Except as otherwise provided in this Privacy Policy, we will keep your Personal Data private and only share it with other third parties when:

  • Service Providers. We use service providers who assist us in meeting business operations needs, including hosting, delivering, and improving our Services. For more information see the section on, “Who Has Access to my client’s Personal Data below.” We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data pursuant to our instructions and to perform their duties to us.
  • Consent. We have your explicit consent to share your Personal Data.
  • Law Enforcement. Occasionally we may be required by law enforcement or judicial authorities to provide Personal Data to the appropriate governmental authorities. We will disclose Personal Data upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
  • Safety. We determine that the access, preservation, or disclosure of your Personal Data is required by law to protect the rights, property, or our personal safety and that of users of our Website, or to respond to lawful requests by public authorities, including national security or law enforcement requests.
  • Business Transaction. We need to do so in connection with a merger, acquisition, bankruptcy, reorganization, sale of some or all of our assets or stock, public offering of securities, or steps in consideration of such activities (e.g., due diligence). In these cases some or all of your Personal Data may be shared with or transferred to another entity, subject to this Privacy Policy.
  • Governments, Marketing, and Other Organizations. We may provide general location data (e.g., the city, or the state, in which a device is located) and information about your purchases, surveys, or usage history to third parties that want to use the data to provide and create new solutions, subsidies and programs. This general data may be used to provide you with marketing opportunities to participate in these programs and to direct development of new products and services. Unless we have your permission, we will only provide such parties with non-personally identifiable information. In other words, while this information may be provided in conjunction with a randomly assigned number, or a number assigned to your account, it will not be provided in conjunction with your name.

HOW SECURE IS MY INFORMATION?

Please keep in mind that while we take reasonable precautions to safeguard your Personal Data no amount of protection can guarantee its security. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Data, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

To safeguard against unauthorized access to Personal Data by third parties, all electronic Personal Data we hold is maintained on systems that are protected by up-to-date secure network architectures that contain firewalls and intrusion detection devices. The Personal Data saved in servers is “backed up” (i.e. the data are recorded on separate media) to avoid the consequences of any inadvertent erasure, destruction or loss otherwise. The servers are stored in facilities with high security, access restricted to unauthorized personnel, fire detection and response systems. We employ reasonable physical and administrative safeguards to protect your Personal Data.

If we learn of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Website. Depending on where you live, you may have a legal right to receive such notices in writing.

HOW DO EMAIL COMMUNICATIONS WORK?

We send out various emails to clients and others who interact with the Website, such as emails about new blog posts, product releases or special events or promotions (“Marketing Emails”). Users that register with the Website will automatically be subscribed to receive certain Marketing Emails. Aside from those registering with the Website, you must opt in to receive Marketing Emails.

Marketing Emails contain an unsubscribe option which you can follow at any point if you wish to stop receiving some or all of the Marketing Emails. If you have received our Marketing Emails mistakenly, or wish to stop receiving them, you can also contact us at info@metoliusgolf.com and we will remove you from our list.

For EEA users: We only send marketing communications to users located in the EEA with your prior consent. Please see the section “For EEA users” below.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by emailing us at info@metoliusgolf.com.

Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to info@metoliusgolf.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, Service experience or other transactions.

Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by emailing us at info@metoliusgolf.com.

HOW LONG WILL WE HOLD YOUR DATA?

We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

HOW CAN I DELETE OR CORRECT MY PERSONAL DATA?

If you have created a profile and provided information through the Website, you can update your information by clicking on “Account Settings” which is accessible at the top of your screen once you’ve logged in. You can remove your Personal Data from the Website at any time by logging into your account, accessing the “Account Settings” page, and then deleting your account.

FOR EEA USERS

This Privacy Policy is intended to provide adequate and consistent safeguards for the handling of personal information. Metolius uses, processes, and stores Personal Data, including those listed in the “Information We May Collect” section, as necessary to perform our contract with you, and based on our legitimate interests in order to provide the Website and Services. We rely on your clear and unequivocal consent for the processing, collection and transfer of Personal Data. Personal Data may be used to send promotional emails and to place cookies on your devices. In some cases, we may process Personal Data pursuant to legal obligation or to protect your vital interests or those of another person.

WHAT RIGHTS DO EEA USERS HAVE, AND HOW TO EXERCISE THEM?

Individuals located in the EEA have certain rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of the Website. If you’re a user based in the EEA, you can:

  • Request a Personal Data report by submitting an email to info@metoliusgolf.com. This report will include the Personal Data we have about you, provided to you in a structured, commonly used, and portable format. Please note that we may request additional information from you to verify your identity before we disclose any information.
  • Have your Personal Data corrected or deleted. Some Personal Data can be updated by you: You can update your name and email address, as well as language preference, through your individual account settings. You can also remove your Personal Data from our Website by deleting your account.
  • Object to us processing your Personal Data. You can ask us to stop using your Personal Data, including when we use your Personal Data to send you marketing emails. We only send marketing communications to users located in the EEA with your prior consent, and you may withdraw your consent at any time by clicking the “unsubscribe” link found within our emails and changing your contact preferences. Please note you will continue to receive transactional messages related to our Services, even if you unsubscribe from marketing emails.
  • Complain to a regulator. If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.

If you have other questions or do not have an account with us, contact us by email: info@metoliusgolf.com. If you believe that we have not adhered to this Privacy Policy in connection with the transfer of your personal information to the United States, please contact us by e-mail at info@metoliusgolf.com.  We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.

WHAT DO I DO IF MY DATA IS LOST OR STOLEN?

If you know, or suspect, that your credit card, user name, or password has been lost, stolen or used without your authorization you need to contact us immediately info@metoliusgolf.com. Upon notification, we will take reasonable steps to mitigate any damage, which may have been caused. You are responsible for the safety and security of your user name and pass-word. You should logout after each session you have with the Website and you shouldn’t share this information.

CAN CHILDREN USE THIS WEBSITE?

Our Website is not intended for anyone under 18 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@metoliusgolf.com.